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Posted on: July 6, 2016

Public Notice: Utility Bill Arrangements

Effective August 1st, 2016
Payment arrangement policy:
The written payment arrangement policy below is in accordance with resolution 14-10 passed by the Guymon City Council on November 13, 2014 stating: “Payment Arrangements: The City may approve payment arrangements in hardship cases on a case by case basis. If a customer fails to perform the payment arrangement, utility services will be immediately terminated.”
Payment arrangements will only be allowed once every 12 months and only then in cases of undue hardship not self-imposed. Examples are sudden loss of employment, death in the family, sickness in the immediate family resulting in extensive medicals bills and similar situations. Each approval will only extend the time to pay by a maximum of 2 weeks from the cut-off date.
If utility services are disconnected for non-payment, the account balance must be paid in full including applicable fees and deposit requirements before services are reconnected.

Apartir del 1ro de Agosto del 2016
Política de arreglos de pago

La política de disposición y arreglo de pago escrita en la parte inferior está en conformidad con la resolución 14-10 aprobada por el Consejo Municipal de Guymon el 13 de noviembre del 2014 indicando: “Arreglos de pago: la ciudad podrá aprobar acuerdos de pago en casos difíciles evaluando cada caso individualmente. Si algun cliente no realiza arreglos para pagar, el servicio sera terminado inmediatamente.”

Los arreglos de pago sólo serán permitidos una vez cada 12 meses y solamente en caso de alguna dificultad, no por gusto personal. Algunos ejemplos son, repentina perdida de empleo, muerte en la familia, enfermedad de algun familiar inmediato resultando en deudas medicas extensas, y otras situciones similares. Cada aprovacion sólo extendera el plazo a pagar por un periodo maximo de 2 semanas de la fecha limite de terminacion.

En caso de desconeccion de servicio por falta de pago, el balance tendra que ser pagado en su totalidad incluyendo cargos aplicables y depósito requerido antes de que el sevicios se vuelven a conectar.

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