The Ride - City Bus System
The Ride, Guymon's Public Transit System, has eight 15-passenger buses and one minivan - All ADA accessible. Passengers 5 and under, and 60 and up ride for $1. All others pay $2 per rider.
All rides are curbside and arranged by a phone. Rides are offered within the city limits only.
Monday - Friday: 4 a.m. - 8 p.m.
Dial: 580-651-0700 for a ride
Monday - Friday: 8 a.m.- 7 p.m.
*Rides needed after 5 PM must be scheduled by 5 PM.
Saturday rides are by appointment only and run 8 AM - 7 PM.
Closed Sunday and Federally Recognized Holidays
Request a Ride
Call (580) 338-7433 (RIDE) for more information or to request a ride.
OPEN TO THE PUBLIC
Americans with Disabilities Act Policy
It is the goal of The Ride, through it's (demand response) rural public transit service, to design, implement and maintain an efficient and effective transportation system for persons with disabilities. The Ride works to ensure nondiscriminatory transportation in support of the Federal Transit Administration's mission to enhance the social an economic quality for all Americans.
It is the policy of The Ride to abide by all provisions of the Americans with Disabilities Act (ADA) of 1990, Section 504 of the Rehabilitation Act of 1973 and US Department of Transportation (DOT) implementation regulation found at 49 open to the public and prohibits discrimination on the basis of disability and sets specific requirements that transit agencies must follow.
III. ADA Requirements
The Ride provides demand response rural public transportation and provides equivalent service to individuals with disabilities, which is consistent with DOT ADA 49 CFR Part 37.77. This transportation will be provided in the most integrated setting appropriate to the needs of the individual and will be equivalent to the service provided other individuals with respect to :
- Response Time;
- Restrictions and priorities based on trip purposes;
- Availability of information and reservations capability;
- Any constraints on capacity or availability;
-General Service Requirements
The Ride shall ensure personnel are trained to proficiency, as appropriate to their duties, so that they operate vehicles and equipment safely and properly assist and treat individuals with disabilities who use the service in a respectful and courteous way, with appropriate attention to the differences among individuals with disabilities.
b. Service Animals
The Ride shall permit animals to accompany individuals with disabilities in vehicles and facilities. Under the Americans with Disabilities Act of 1990, a service animal is defined as "any guide dog, signal dog, or other animal that is individually trained to do work or perform tasks for an individual with a disability, including but not limited to, alerting individuals with impaired hearing to intruders or sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items." 49 CFR Part 37.3
Control of the service animal is the responsibility of the animal's partner. Any animal out of control will not be transported. If an animal's behavior creates a hazard or direct threat, the accountability for damages or injuries shall remain with the person responsible for the animal.
Service animals should sit or lie on the floor. Animals should not occupy a passenger seat and should not block the passenger aisle.
c. Transporting of Wheelchairs
A wheelchair is a defined in Section 37.3 as "a mobility aid belonging to any class of three-or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered."
The Ride will accommodate mobility devices. Three-or more-wheeled devices, usable indoors, designed or modified for and used by individuals with mobility impairments, whether operated manually or powered, will be accommodated as long as the lift can accommodate the size and weight of the wheelchair and its user and there is space for the wheelchair on the vehicle. Mobility devices will not be transported if they are inconsistent with legitimate safety requirements.
d. Wheelchair Securement
Section 38.23(d) of the DOT's ADA regulation requires all ADA compliant vehicles to have a two-part securement system: One to secure the mobility device and secondly a seat belt and shoulder harness for the wheelchair user, compy8ing with all applicable provisions of Title 49 Part 571, (such seat belts and should harness shall not be used in lieu of device which secures the wheelchair or mobility of itself.
The Securement system shall limit the movement of an occupied wheelchair or mobility aid ton o more than 2 inches in any direction under normal vehicle operation conditions. 49 CFR Part 38(d)(5)
All wheelchairs must be secured to the floor of the vehicle using the securement equipment.
e. Lift Deployment
Passengers will be permitted to use a lift or ramp to board or disembark from a vehicle at any designated stop, unless the lift or ramp cannot be deployed, the lift or ramp will damaged if it is deployed, or temporary condition preclude the safe use of the stop by all passengers. Standees should stand in the center of the platform facing the direction of travel. If capable the passenger should hold handrails when on the platform.
It is recommended that power chairs and scooters be turned to the "OFF" position once on the lift platform and while the lift is in operation.
f. Respirators and/or Portable Oxygen Equipment
Individuals with disabilities who use portable oxygen devices are allowed to travel with respirator and properly secured potable oxygen supplies. Oxygen supplies must not obstruct the aisle. 49CFR Part 37.167(h)
IV. Passenger Responsibilities
a. All passengers must be able to sit in a bus seat or wheelchair in order to be transported.
b. All passengers on the vehicle are required to wear seat belts to include lap and shoulder belts. Therefore, persons in wheelchairs will also be required to be secured. Persons who, for medical reasons are unable to wear a safety belt, may request exemptions. To apply for this exemption, the person must submit a written application to the Commissioner of the Oklahoma Depart of Public Safety request an exemption. Written verification from their physician, attesting to the need for the exemption, must be included. If the request is approve, a special notation will be placed on the person's driver license to indicate the exemption from the safety belt law.
c. The Ride will deny service to any individual who engages in violent, illegal conduct
d. If a passenger's physical condition or conduct is hazardous, or whose behavior is seriously disruptive and/or a direct threat to others, service will be denied.
e. The passenger will be notified of his/her right to appeal the denial of service and The Ride will hear the appeal as soon as reasonably possible.
V. Driver Responsibilities
a. Drivers are responsible for loading and unloading passengers.
b. Drivers are not permitted to enter a passenger's home under any circumstance.
c. Drivers are not permitted to maneuver a wheelchair device up or down more than one step. This rule is provided for the safety of passenger and the driver.
d. Drivers are not permitted to lift passengers.
e. Driver will help passengers take lightweight items off the vehicle and set them on the curb. If additional assistance is required, this assistance may be render on a case-by-case basis.
VI. Person Care Attendants and Companions
a. Personal care attendant (PCA's) are not required. If a PCA accompanies a passenger, the PCA will ride free of charge.
b. A companion (e.g., friend or family member) is not considered a personal care attendant unless the eligible individual regularly makes use of a personal care attendant and the companion is actually acting in that capacity.
c. During the reservation process, an individual must indicate whether he/she travels with a personal care attendant. If someone does not indicate the use of an attendant, then any individual accompanying him/her would be regarded as a companion.
VII. Effective Communication
a. The Ride is committed to providing information about its services, policies, and procedures to the public in accessible formats for person with disabilities.
b. The Ride shall provide a TTY number (or make use of an operator-assisted RELAY service so that persons with hearing or speech impairments may communicate with and receive information from The Ride's staff.
VIII. Reasonable Modifications (49 CFR Parts 27 and 37)
A reasonable modification is a change to a policy, practice, or procedure that allows disabled individuals to have equal access to programs, services, and activities. The Ride will make reasonable modification to policies, practices, and procedures when necessary to ensure access to transit services for qualified individuals with disabilities, unless:
- Granting the accommodation would fundamentally alter the nature of the public transportation service.
- Making the accommodation would create a direct threat to the health or safety of other passengers.
- The individual with a disability is able to fully use The Ride's service without the accommodation being made.
- Where granting the request would cause an undue financial and administrative burden.
-Requesting Reasonable Modifications
The Ride will provide information on how to make request for reasonable modifications. This information will be readily available and easily accessible to the public through The Ride's website and policy guidelines. Request for accommodation can be submitted by calling 580-338-7433; or visiting our administrative office at 322 NE 6th Street Guymon, Oklahoma. For more information visit www.guymonok.org.
-Processing/Granting/Denying Modification Request
The Ride will process reasonable modification requests withing a two week time frame. As soon as a determination regarding reasonable accommodation has been made, that decision will be promptly communicated to the individual. In the event that a request for reasonable accommodation will be denied, The Ride will communicate the denial the individual requesting modification.
IX. Public Involvement
The Ride is committed to providing on-going mechanisms in accessible formats to involve the public in decisions regarding its accessible services, proposed fare increases, policies and procedures, and other similar topics.
X. Complaint Procedure
Any person who believes she or he has been discriminated against, or who has a concern, may file a formal complaint. Complaints can be submitted over phone calling 580-338-7433, or visiting our administrative office at 322 NE 6th Street Guymon, Oklahoma. For more information visit www.guymonok.org. When a complaint is received, documentation is kept concerning the nature, date, and time of the complaint. Every complaint will be investigated by the Director of Transportation. All complaints will be handles as soon as practicable based on the circumstances. After the investigation is complete, a decision will be rendered either by a phone call or in writing.
The complainant may also file a complaint directly with the Federal Transit Administration by filing a complaint with office of Civil Rights. Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave. SE Washington DC 20590.
If the complainant disagrees with the finding of the Transportation Director, an opportunity to appeal the decision may be pursued. An appeal should be filed within 10 days of the initial decision of the director. All Appeals will be directed to the City Manager.
XI. Designated Employee(s)
The Ride designated official responsible for processing reasonable modification request and handling complaints is:
Martin Hernandez Director of Transportation
City of Guymon - The Ride
322 NE 6th Street